Privacy Policy

This Privacy Policy ("Policy") describes how bay88 ("bay88", "we", "us", "our") collects, uses, stores, shares, and protects the personal data of users ("you", "your", "Player") who access or use the bay88 platform at bay88.bar. bay88 is committed to handling your personal data responsibly and in accordance with applicable data protection principles.

By registering an account with bay88 or otherwise using the Services, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you should not use the Services.

This Policy applies to all personal data collected by bay88 through the website at bay88.bar, our customer support channels, and any other interaction you have with us. bay88 may update this Policy periodically; the most current version is always published on this page with the date of the most recent revision shown at the top.

bay88 uses your personal data strictly for the following purposes. We do not use your data for purposes that are incompatible with the original reason it was collected without first seeking your consent:

• To register and manage your bay88 account, including verifying your identity and age as part of our KYC obligations.
• To process deposits, withdrawals, and other financial transactions via bKash, Nagad, Rocket, Upay, Visa or Mastercard.
• To provide you with access to our games, betting markets, live casino, jackpot, slots, cricket betting and other Services.
• To comply with our legal and regulatory obligations, including anti-money laundering (AML) checks, fraud prevention, and responsible gaming requirements.
• To communicate with you about your account, including sending transaction confirmations, security alerts, and support responses.
• To send you promotional communications and personalised offers where you have opted in to receive them. You may opt out at any time via your account settings or by contacting support.

bay88 does not sell your personal data to third parties for their own marketing purposes. Where data is shared with third-party service providers (see the Data Sharing section below), those providers are bound by contractual obligations to process your data only as instructed by bay88 and in accordance with this Policy.

bay88 uses cookies and similar tracking technologies on the platform to ensure the website functions correctly, to remember your session and preferences, and to collect analytical data that helps us improve our Services. Cookies are small text files placed on your device when you visit the platform.

bay88 uses the following categories of cookies: (a) Strictly Necessary Cookies — required for the platform to function; these cannot be disabled. (b) Functional Cookies — remember your login state and platform preferences. (c) Analytics Cookies — collect aggregated, anonymised usage data to help us understand how the platform is used. bay88 does not use advertising or targeting cookies to serve personalised ads from third-party advertisers.

bay88 does not sell your personal data. We share your data only in the following limited circumstances and only to the extent necessary for each purpose:

• Payment processors and mobile wallet providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) — to process your deposits and withdrawals. These providers process only the data strictly required to complete your transaction.
• Identity verification and KYC service providers — to verify your identity and age as required before enabling withdrawals on your account.
• Game content providers (including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, NetEnt and others) — these providers may receive limited technical data (such as a pseudonymous player ID and session data) necessary to operate their games on the platform.
• Regulatory authorities, law enforcement agencies, or other governmental bodies — where bay88 is legally required to disclose information, for example pursuant to a court order, AML investigation, or fraud investigation.

All third-party service providers engaged by bay88 are subject to data processing agreements that require them to process your personal data only on bay88's instructions, to maintain appropriate security measures, and not to use your data for any purpose other than the specific service they provide to bay88.

bay88 takes the security of your payment information seriously. When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, Visa or Mastercard, your payment details are transmitted directly to the relevant payment processor using SSL encryption. bay88 does not store full card numbers or mobile banking PINs on its servers. Only masked or tokenised references to your payment instruments are retained by bay88 for transaction record-keeping and fraud prevention purposes.

All financial transactions on bay88 are conducted in Bangladeshi Taka (BDT / ৳). Transaction records are retained in accordance with our data retention policy and applicable legal requirements. Where a dispute or investigation arises in connection with a payment, bay88 may share relevant transaction records with the payment provider, the relevant financial institution, or regulatory and law enforcement authorities as required.

bay88 retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Account data and transaction records are retained for a minimum of five (5) years from the date of the last transaction on your account, in order to comply with AML recordkeeping obligations and to resolve any disputes that may arise. After the applicable retention period expires, your personal data is securely deleted or anonymised.

Where you have closed your bay88 account, bay88 will retain your data for the period required by applicable law following account closure. Data collected for marketing purposes (where based on consent) is deleted promptly upon receipt of your withdrawal of consent. Anonymised or aggregated data that cannot identify you individually may be retained indefinitely for analytical and statistical purposes.

bay88 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and the bay88 platform, encrypted storage of sensitive personal data, access controls restricting internal access to personal data on a need-to-know basis, and regular security reviews of the platform.

While bay88 takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. bay88 cannot guarantee the absolute security of your data. In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, bay88 will notify affected users without undue delay in accordance with applicable notification obligations.

To exercise any of these rights, please contact bay88 support by email. bay88 will respond to all verified rights requests within a reasonable timeframe. bay88 may need to verify your identity before acting on a rights request. There is no fee for submitting a rights request, though bay88 reserves the right to charge a reasonable administrative fee for requests that are manifestly unfounded or excessive.

The bay88 platform is strictly intended for adults aged 21 and above. bay88 does not knowingly collect personal data from any person under the age of 21. If bay88 becomes aware that personal data has been collected from a person under the age of 21 — whether through registration, payment, or any other means — that account will be closed immediately, all associated personal data will be securely deleted, and any funds will be returned in accordance with our Terms and Conditions. If you believe that a person under 21 has registered with bay88, please notify us immediately via [email protected].

The bay88 platform may contain references to third-party game providers, payment platforms, or other services. bay88 is not responsible for the privacy practices of any third-party website or service and does not endorse or make any representations about them. If you follow a link to a third-party website, you do so at your own risk and you should review that website's own privacy policy before providing any personal data. This Privacy Policy applies only to the bay88 platform at bay88.bar.

bay88 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the Services we offer. When we make material changes to the Policy, we will update the "Last updated" date at the top of this page and, where appropriate, notify active account holders by email or via an in-platform notification. Your continued use of the Services following the posting of a revised Privacy Policy constitutes your acceptance of the changes. We encourage you to review this page periodically to stay informed about how bay88 protects your personal data.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how bay88 handles your personal data, please contact our support team. All privacy-related enquiries are handled promptly and in confidence.

Privacy support email: [email protected]